OutworX provides a range of services to lower substantially product maintenance costs, adhering to strict timeline. With our front desk at U.S. and state-of –the-art offshore development center in India, we serve as an extension to a client’s support team or provide turnkey, 24X7 support services to clients across the globe.

Our product maintenance includes onsite support, offshore support such as telephone, email and remote system access to perform maintenance work or a combination of onsite and offshore services. Depending upon client requirements, OutworX also provides both system level and user level training.

Our product maintenance and support services include:

Error Tracking and Debugging
Version Upgrades
Version Enhancements
Comprehensive User Support
Technical Troubleshooting
Performance Monitoring
Performance Testing
Quality Assurance Testing
Documentation Development and Maintenance

We at OutworX provide excellent technical support, with offshore product support services designed to diagnose and solve quickly customers’ problems of our esteemed clients. As a result, our clients benefit from higher customer satisfaction and lower technical support costs.

We offer turnkey 24x7 technical support services, supplements a client’s internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support. We support clients through dedicated teams in offshore software development center, and can also provide client site-based project management as required.

Our technical support services include:

Software Installation Support
Hardware and Software Troubleshooting
Usage Support
Issue resolution and Ticket Management
Building and Maintenance of Product Knowledgebase

OutworX Product Maintenance & Support Services: Benefits

Focus on Strategic Initiatives
Higher Margins
Increased Loyalty
Confirm to Service Level Agreements